SlotsGallery Casino Privacy Policy

At Slots Gallery, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us when you access and use our services at slotsgallery.com. We operate under Metlait SRL, a company registered under the laws of Costa Rica (registration no. 3-102-911867), and we hold licence no. 0000064 issued by the Tobique Gaming Commission. By continuing to use our platform — whether via desktop or our mobile app — you confirm that you have read and understood the terms set out below. If you have questions about how we handle your data, please contact us at support@slotsgallery.com.

Who We Are and How to Reach Us

Here at SlotsGallery Casino, we act as the data controller responsible for your personal information. We are Metlait SRL, with our registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. For any data-related enquiries, including requests to access, correct, or delete your personal information, you are welcome to reach our support team via live chat (available 24/7) or by emailing us directly at support@slotsgallery.com. We will do our utmost to respond to your enquiry promptly and in full.

Information We Collect About You

When you register a Slots Gallery login account or use our services, we may collect the following categories of personal data:

• Identity data: full name, date of birth, username, and government-issued identification details required for account verification
• Contact data: email address, phone number (which must be verified before you submit a withdrawal request), and residential address
• Financial data: payment method details, transaction history, deposit and withdrawal records across our supported currencies including EUR, BTC, ETH, USDT, and others
• Technical data: IP address, browser type, device identifiers, and cookies placed on your device during your SlotsGallery casino login session
• Usage data: information about how you interact with our platform, including the games you play, bonus codes you redeem (such as slots gallery bonus codes or promo codes), and pages you visit
• Communications data: records of your correspondence with our customer support team

How and Why We Use Your Data

At SlotsGallery Casino, we process your personal data only for clearly defined and lawful purposes. Our legal bases for processing include contractual necessity, legal obligation, legitimate interests, and — where required — your explicit consent.

Account Management and Service Delivery

We use your data to create and manage your account, process transactions, verify your identity, and ensure you can access features such as the SlotsGallery slots library, live casino, and jackpot games. We also apply your data to administer bonuses — including welcome packages, SlotsGallery free spins, cashback offers, and any active slots gallery promo code — in accordance with our Terms and Conditions.

Regulatory Compliance and Responsible Gaming

Our Slots Gallery platform operates under licence, and we are legally required to verify player identity, prevent underage gambling, and detect money laundering or fraudulent activity. We use the personal data you provide to fulfil these obligations and to apply responsible gaming controls where appropriate. If you or someone you know needs help, we encourage the use of self-exclusion and limit-setting tools available within your account.

Marketing and Promotions

We at SlotsGallery Casino may use your contact details to send you information about our latest offers, including SlotsGallery promotions, bonus codes, and seasonal campaigns — but only if you have given us your consent to do so. You can opt out of marketing communications at any time by contacting our support team or adjusting your account preferences. Please note that players from Sweden and Finland are not eligible for loyalty rewards or promotional offers, regardless of consent.

Cookies and Tracking Technologies

Our SlotsGallery casino online platform uses cookies and similar tracking tools to enhance your browsing experience, remember your preferences, and analyse site performance. These include session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and third-party analytics cookies. You may manage or disable cookies through your browser settings; however, please be aware that doing so may affect the functionality of certain features on our site, including the slotsgallery casino login process.

Sharing Your Data with Third Parties

At Slots Gallery, we do not sell your personal data to any third party. We may, however, share your information with carefully selected partners and service providers in the following circumstances:

• Payment processors: to facilitate deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, Neosurf, and CoinsPaid
• Game providers: such as Pragmatic Play, Play'n GO, NetEnt, BGaming, and approximately 120 other studios that power our games library
• KYC and fraud prevention services: identity verification providers who assist us in meeting our regulatory obligations
• Regulatory and legal authorities: including the Tobique Gaming Commission and any dispute resolution body such as EGIS (disputes@egis-adr.com), when required by law or in connection with a formal complaint
• IT and hosting providers: who support the infrastructure of our platform

All third parties we engage are required to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes — typically no less than five years following account closure. Financial and transaction records may be retained for longer periods in compliance with anti-money laundering regulations. Once your data is no longer required, we securely delete or anonymise it.

International Data Transfers

Our SlotsGallery casino serves an international player base, with localised versions for Australia, Germany, France, Italy, and Norway. As a result, your personal data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we implement appropriate safeguards — such as contractual agreements — to ensure your information remains protected to the same standard as it would be in your home country.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data. We at SlotsGallery Casino will honour any valid request you make in connection with the following:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to legal retention requirements
• The right to object to or restrict our processing of your data in certain circumstances
• The right to data portability, where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us via live chat or email at support@slotsgallery.com. We will respond within a reasonable timeframe and in line with applicable law.

Security Measures

Here at SlotsGallery Casino, we take the security of your personal data seriously. We implement industry-standard technical and organisational measures — including SSL encryption, secure server environments, and access controls — to protect your information against unauthorised access, disclosure, alteration, or destruction. Despite these measures, no online platform can guarantee absolute security, and we encourage you to protect your account credentials and notify us immediately if you suspect any unauthorised activity.

Children and Minors

Our Slots Gallery platform is strictly intended for adults aged 18 years and over (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a person under the required age has registered an account, we will suspend and close that account immediately and delete all associated data.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. When we make material changes, we will notify you via email or through a notice on our website. We encourage you to review this policy periodically. Your continued use of our services following any update constitutes your acceptance of the revised terms.

Contact and Dispute Resolution

If you have a concern about how we handle your personal data and are not satisfied with our response, you have the right to escalate your complaint. For disputes relating to our services, we work with EGIS as our approved Alternative Dispute Resolution (ADR) provider, reachable at disputes@egis-adr.com. We at SlotsGallery Casino are committed to resolving all concerns fairly and transparently.